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Knowledge Base & FAQ

How Can We Assist You Today?

Search for answers regarding inspections, selling your car, payment methods, and RTA transfers.

Vehicle Inspections

Packages, booking appointments, 350+ point checks & digital reports

Visit our Book Inspection page, select your preferred package (Limited, Comprehensive, EV Exclusive, or Elite Comprehensive), enter the car details and physical location anywhere in the UAE, and submit your booking.

Our Comprehensive and Elite inspections cover: engine and transmission diagnostics, chassis and frame structural integrity, digital paint meter thickness (to detect repaints and accident filler), computer OBD-II fault code scans, brake & suspension evaluation, battery health, air conditioning efficiency, interior electronics, and a comprehensive road test.

Once our certified inspector completes the physical assessment, the data is verified by our technical team. Your interactive digital report (complete with 360° damage maps, high-res photos, scorecards, and a downloadable PDF certificate) is sent via SMS, WhatsApp, and email within 2 to 4 hours.

Yes! Our mobile technicians travel directly to the car's location anywhere in Dubai, Abu Dhabi, Sharjah, Ajman, RAK, UAQ, or Fujairah. You don't even need to be present — we coordinate with the seller and deliver the report directly to you.

Selling Your Car

Valuations, instant cash offers, bank loan settlements & fast payouts

Start by submitting your vehicle details on our Sell Your Car page to receive a free online valuation. Our team will contact you to schedule a quick 30-minute doorstep physical check. After the check, you receive a guaranteed purchase offer or an option to list on our dealer auction.

Payment is processed immediately via direct electronic bank transfer to your UAE bank account as soon as the deal is finalized. We ensure funds are safely credited before handing over the vehicle.

Yes. Caartl specializes in buying cars under bank finance. We obtain the official liability letter from your bank, clear the loan balance directly, and pay the remaining balance to you.

To complete the sale, you will need: 1) Original Emirates ID, 2) Vehicle registration card (Mulkiya), 3) Both sets of car keys (if available), 4) Service history / maintenance records, and 5) Bank IBAN letter for payout.

Buying & Auctions

Verified vehicle listings, condition scorecards, bidding & reservations

Yes. Every vehicle listed on our public marketplace has undergone our rigorous physical and technical inspection. Each listing includes full technical specifications, condition scorecards, and verified damage assessments so you know exactly what you are purchasing.

Open the vehicle listing and click 'Inquire via Sales Form' or 'Instant WhatsApp Inquiry'. Our vehicle specialist will assist you with scheduling a physical viewing, discussing reservation deposits, or participating in the auction.

Yes. After expressing interest and verifying availability with our team, we arrange a supervised viewing and test drive at our facility or agreed partner location.

Payments & Invoicing

Accepted payment methods, bank transfer, VAT invoices & refunds

We accept UAE Bank Transfers (Wire/EFT), major credit and debit cards (Visa/Mastercard), and corporate cheques for commercial transactions. All prices shown include UAE VAT.

Yes. All inspection bookings and vehicle transactions come with an official UAE Federal Tax Authority (FTA) compliant VAT invoice sent to your registered email address.

You can reschedule or cancel an inspection appointment free of charge with at least 4 hours' advance notice before the scheduled time slot. Late cancellations after an inspector is dispatched may incur a nominal call-out fee.

RTA Ownership & Paperwork

Vehicle registration, passing test, clearing fines & title transfers

Yes! When selling your car directly to Caartl, our PRO team manages 100% of the RTA passing test, fine clearing, and ownership transfer paperwork at no additional charge to you.

Any outstanding traffic fines must be settled before the RTA title transfer. We can deduct the exact fine amount from the vehicle payout and settle them directly at the RTA counter on your behalf.

Still have an unanswered question?

Our customer care and vehicle inspection experts are ready to guide you through any custom request.

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Help Center | Caartl UAE