Frequently asked questions
From finding your next car to booking an inspection, here are answers to common questions about Caartl.
Buying a car
Visit the Cars page to browse available vehicles. Use the filters to narrow your search, then open a listing to see its photos, specifications, and available inspection information.
Open the vehicle listing and use its inquiry option to share your contact details and questions. Include the vehicle you are interested in so our team can help with availability and next steps.
Check the listing for inspection details, photos, and any reported damage. The information available can vary by vehicle. If something is missing or unclear, ask our team before making a decision.
Contact our team with the vehicle listing you are interested in to request a viewing. We will help confirm the vehicle’s availability and the arrangements before you travel.
Selling your car
Use the Sell Your Car option on our website and share your vehicle and contact details. Our team will follow up to discuss the car and the next steps.
Have the make, model, year, mileage, and a description of the car’s condition ready. Service history and details of repairs or modifications can help the team understand your vehicle.
The assessment considers the vehicle’s specification, age, mileage, condition, and market demand. Share accurate details and discuss the final offer with our team after the vehicle has been reviewed.
Yes. Let our team know about any outstanding finance when you submit your details. They can discuss your circumstances and what information is needed before a sale can proceed.
Vehicle inspections
Go to Book Inspection, review the available packages, and submit your contact and vehicle details. Our team will follow up to confirm the appointment arrangements.
Coverage depends on the package you choose. Review the package’s listed inclusions before booking, and tell our team if you have a particular concern about the vehicle.
Current package prices and inclusions are shown on the Book Inspection page. Confirm the selected package and any applicable charges with our team before payment.
Ask the team handling your booking about report delivery and timing. Once the report is approved, the team can share the report link or PDF with you.
Contact our team as early as possible with your booking details and preferred alternative time. They will check availability and confirm whether the appointment can be changed.
Getting help
Visit Contact Us for the team’s contact details. When asking about a vehicle or inspection, include the listing or booking details so we can help you more quickly.
Our team will use the contact details you provided to follow up on your request. If you need to update your information or add a question, contact us and mention your original inquiry.
Read the Terms & Conditions page and review any documents provided for your specific transaction. Ask our team to clarify the price, included services, and next steps before confirming.
Still have a question?
Tell us what you need help with. Our team can guide you through the next step.
Contact our team